Returns Policy

Faulty, damaged or incorrectly supplied items can always be returned. Please contact our Customer Service Team within 30 days of receipt with your order number, and a photo where possible, and we will send any missing items or replace or refund incorrect items.

Not suitable? You may return it for a refund, provided:

• Full-price items are returned within 30 days of receipt, and outlet (end of line) items within 14 days.
• Items are unused, in perfect condition and in their original Swarovski packaging.
• For hygiene reasons, earrings can only be returned if their protective seal is unbroken.
• Personalised, bespoke and made to order items cannot be returned unless faulty.
• Bundle discounts no longer apply if any part of a bundle is returned, and prices revert to full price for refund calculations.

If an item is returned used or damaged, we may reduce your refund to reflect the loss in value.

• Include a completed Returns Form with your return.
• Make sure items reach us in their original condition and packaging, including the Swarovski gift box and bag.
• From the Channel Islands, attach a completed CN22 Customs Form to the outside of your parcel with the 'Returned Goods' box ticked, or import duties may be deducted from your refund.
• We strongly recommend a tracked and insured service, so you are protected if your return is lost or damaged in transit.

Return shipping is at your cost. Please pay the correct postage, as underpaid parcels may be held by the carrier until the outstanding postage and any handling fees are settled. Shipping charges may be refunded at our discretion for faulty or damaged items, inaccurate product descriptions or other exceptional circumstances.

Please contact our Customer Service Team as soon as possible with your order number. As we dispatch orders quickly, we can't always cancel once an order has been processed.