Refund policy

We want you to be 100% satisfied with your order. If an item you ordered is not suitable, you may return it for a refund, provided the following conditions are met.

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Returns Policy ▾
  • You may return full-price items within 30 days of receipt for a refund, provided they are unused, in perfect condition and in their original Swarovski packaging.
  • Outlet (end of line) items may be returned within 14 days of receipt, on the same conditions.
  • For hygiene reasons, earrings can only be returned if their protective seal is unbroken.
  • Personalised, bespoke and made to order items cannot be returned unless faulty.
  • Bundle discounts will no longer apply if any part of a bundle is returned. Prices revert to full price for refund calculations.
  • If an item is returned used or damaged, we may reduce your refund to reflect the loss in value.
  • Refunds are made to your original payment method within 14 days of receiving your return.
  • This does not affect your statutory rights. Faulty, damaged or incorrectly supplied items can always be returned; please contact our Customer Service Team within 30 days of receipt.
Process For Returning Items ▾

  • All returns must be accompanied by a completed Returns Form.
  • For returns from the Channel Islands, please ensure that a completed CN22 Customs Form is securely attached to the outside of your parcel with the ‘Returned Goods’ box ticked. Failure to include this form may result in import duties being deducted from your refund.
  • It is the customer’s responsibility to ensure that returned items reach us in their original condition and packaging, including the Swarovski gift box and bag.
  • We strongly recommend using a tracked and insured shipping service to ensure your return arrives safely and that you are protected in the event of loss or damage during transit.
Shipping Costs For Returns ▾

  • Customers are responsible for all return shipping costs. Please ensure that the correct postage is paid when returning items, as any underpaid parcels may be held by the carrier until the outstanding postage and any associated handling fees are settled.
  • Shipping charges may be refunded at our discretion in cases involving faulty or damaged items, inaccuracies in product descriptions, or other exceptional circumstances.
Exchanging Items ▾

  • We do not offer exchanges. If you wish to replace an item, you will need to return the original product in accordance with our Returns Policy and place a new order for the desired item. This ensures that your replacement is processed quickly and that stock availability is accurately maintained.
Missing/Incorrect Items ▾

  • If your order arrives with missing items or contains an incorrect product, please contact our Customer Service Team as soon as possible with your order number, and a photo where possible.
  • We will arrange for the missing items to be sent or the incorrect items to be replaced or refunded. Your satisfaction is our priority, and we are committed to making sure every order is complete and accurate.
Cancelling An Order ▾

  • To cancel an order please contact our Customer Service Team as soon as possible and provide your order number.