Ordering & Payment
How do I place an order? ▾
Simply browse our website, add the gifts you'd like to your basket and check out securely. You can check out as a guest, or sign in to your account to track your order and earn reward points.
All orders are placed online, which lets us process and dispatch your gifts as quickly as possible, so we're unable to take orders by email or over the telephone. If you have any questions before ordering, our Customer Service Team is happy to help.
Which payment methods do you accept? ▾
We accept all major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay. Payment is taken securely at checkout, and all prices are in pounds sterling (GBP) and include VAT.
Can I cancel or change my order? ▾
Please contact our Customer Service Team as soon as possible with your order number. As we aim to dispatch orders quickly, we can't always make changes once an order has been processed. If your order has already been dispatched, our standard Returns Policy applies.
How do I get an invoice for my order? ▾
Your order confirmation email includes a link to download your invoice, and if you have an account you can also view your order history by signing in. If you misplace your invoice, we can provide a copy on request within 90 days of the original order date. After this period, invoices can no longer be issued.
Delivery
How long does delivery take? ▾
Orders placed before 12:00 PM UK time are dispatched the same day, Monday to Friday, excluding UK public holidays. Delivery to England, Scotland and Wales takes 1 to 2 business days with DPD or FedEx Priority, and Northern Ireland, the Channel Islands and the Isle of Man take 2 to 3 business days.
DPD Next Business Day by 12pm and Saturday delivery are also available at checkout for England, Scotland and Wales. See our Shipping Information page for full costs and delivery times.
Do you offer free delivery? ▾
Yes. DPD delivery is free on orders over £90, including Northern Ireland, the Channel Islands and the Isle of Man, and FedEx Priority is free on orders over £150 to England, Scotland and Wales. Free delivery is calculated on the order value excluding shipping fees and is applied automatically at checkout.
Do you deliver outside the UK? ▾
We currently deliver to UK addresses only, including Northern Ireland, the Channel Islands and the Isle of Man.
Do Channel Islands orders include VAT? ▾
No. Jersey, Guernsey and the other Channel Islands are outside the UK VAT area, so VAT is automatically removed from your order at checkout when you enter a Channel Islands delivery address. Local import charges may apply on arrival.
How can I track my order? ▾
As soon as your order is dispatched, we'll email you the tracking number and a link to the carrier's website so you can follow your parcel right to the door. Every order is fully tracked with signature on delivery.
You can also track your parcel directly with DPD or FedEx, or sign in to your account and open the Orders tab. If you can't find your tracking email, contact our Customer Service Team and we'll help locate your parcel.
What if my order is lost, damaged or incorrect? ▾
In the rare event that your parcel is lost, arrives damaged, or contains a missing or incorrect item, please contact our Customer Service Team as soon as possible with your order number, and photos of any damage. We will arrange a replacement or refund.
Gifting
Do you offer gift wrapping? ▾
We don't offer a gift wrapping service, but every Swarovski piece comes beautifully presented in its Swarovski gift box, with a Swarovski gift bag, ribbon and gift tag included, so it's ready to give.
Can I send a gift directly to someone else? ▾
Yes. Simply enter the recipient's name and address as the delivery address at checkout, and we'll send the gift straight to them. Every order is tracked with signature on delivery, so you can follow it all the way.
Do you sell gift cards? ▾
Yes. A Bluestreak Gifts gift card lets them choose their own Swarovski piece, and is available in values of £25, £50, £100, £250 and £500. It's the perfect last-minute gift.
Can you help me choose a gift? ▾
Of course. Browse our gifts for her and gifts for him, or shop gifts by price from the Gifts menu. Our gift guides are full of ideas, and our Customer Service Team is always happy to offer advice.
Returns & Refunds
What is your returns policy? ▾
You may return full-price items within 30 days of receipt for a refund, provided they are unused, in perfect condition and in their original Swarovski packaging. Outlet (end of line) items may be returned within 14 days of receipt, on the same conditions.
For hygiene reasons, earrings can only be returned if their protective seal is unbroken. Faulty, damaged or incorrectly supplied items can always be returned. See our Returns Policy for full details.
How do I return an item? ▾
Please complete a Returns Form and include it with your return, following the steps on our Returns Policy page. Items must reach us in their original condition and packaging, including the Swarovski gift box and bag.
Return postage is at your cost unless the item is faulty, damaged or incorrectly supplied, and we strongly recommend using a tracked and insured service.
How long do refunds take? ▾
Refunds are made to your original payment method within 14 days of us receiving your return. Depending on your bank or card provider, it may take a few more days to appear in your account.
Do you offer exchanges? ▾
We don't offer exchanges. If you'd like a different item, please return the original in line with our Returns Policy and place a new order for the item you want.
Swarovski Products
Are your Swarovski products genuine? ▾
Yes. Bluestreak Gifts is part of Bluestreak Crystals, an official Swarovski stockist, so every piece we sell is 100% genuine and supplied direct from Swarovski. Read more on our official Swarovski stockist page.
Why are your prices below RRP? ▾
As an official Swarovski stockist, we sell all full-price Swarovski at 21% off the recommended retail price, which is shown alongside our price on every product. You can also save up to 50% on end of line pieces in our Swarovski Outlet.
How do I find the right bracelet or necklace size? ▾
Our jewellery size guide explains how to measure for Swarovski bracelets and necklaces, so you can choose the right fit first time. If you're unsure, our Customer Service Team is happy to help.
How do I care for my Swarovski jewellery? ▾
To keep your jewellery sparkling, put it on after applying perfume, lotions and hairspray, and take it off before swimming, showering or exercising. Wipe it gently with a soft, lint-free cloth after wearing, and store each piece separately in its Swarovski box to prevent scratches.
How do I care for my Swarovski figurines? ▾
Dust your figurines regularly with a soft brush or lint-free cloth. Handle them with clean, dry hands, avoid harsh or abrasive cleaners, and keep them in their Swarovski box when not on display.
Account & Rewards
Do I need an account to order? ▾
No, you can check out as a guest. Creating a free account lets you track your orders and view your order history, and automatically joins you to Bluestreak Rewards so you earn points on every purchase.
How do Bluestreak Rewards work? ▾
Bluestreak Rewards is free to join when you create an account, with 50 bonus points just for signing up. You earn 1 point per £1 spent (excluding shipping), plus points for reviews, social follows and your birthday, then redeem them for discount coupons from £5 off (500 points) to £150 off (12,800 points).
Points expire 12 months after they are earned. See our Rewards page for full details.
Contact Us
How do I contact customer service? ▾
Email us at info@bluestreakgifts.co.uk and we aim to reply within 24 hours, Monday to Friday. You can also call us on 056 0387 4916, Monday to Friday, 9am to 3pm (UK time), excluding UK bank holidays, or use Live Chat in the bottom right corner of any page, available 24/7 for quick questions.
Full details are on our Contact Us page.
Where are you based? ▾
Bluestreak Gifts is a UK family business based in Amersham, Buckinghamshire, and all orders are dispatched from our UK premises. You'll find our full address and a map on our Contact Us page.
