Question 1

How do I place an order?

Accepted Answer

All orders must be placed online through our website. Please note that we are unable to accept orders via email or telephone.https://bluestreakgifts.co.ukShould you require any assistance, you can contact our customer service team via email, live chat or the telephone.

Question 2

How long will it take to receive my order?

Accepted Answer

We offer a fast and reliable dispatch service, with orders shipped across the United Kingdom and worldwide via DPD and DHL Express. DPD provides a premium, next-day delivery service within the UK and a dependable, cost-effective option for international shipments. DHL Express is globally trusted for its super-fast and secure international delivery.Enjoy free shipping on all UK orders over £75.For details on delivery times, customs duties, taxes, and order protection, please refer to our Shipping page.

Question 3

How can I track my order?

Accepted Answer

When your order has been dispatched our system will automatically send you an email / sms to confirm that your order has been dispatched, along with the tracking number.You can track the progress of your order here via Track by entering your order details and our Bluestreak AI assistant will provide you with a real-time update.Alternatively, use the tracking number from your order dispatch email and you can track the progress of your package via the appropriate carriers website below:DPD Direct Tracking WebsiteDHL Express Tracking Website

Question 4

Do you ship internationally?

Accepted Answer

We provide a fast dispatch service and orders are shipped throughout the United Kingdom and worldwide via DPD and DHL Express. DPD provides a fast premium delivery service for the United Kingdom and a reliable cost effective solution for international delivery. DHL Express is trusted worldwide for super-fast and secure international delivery.For more information on delivery times, customs fees and tax, please see our Shipping page.

Question 5

What about customs duties and taxes?

Accepted Answer

Our website automatically calculates all applicable customs duties, taxes and tariffs at checkout, and these charges are paid directly to your local customs authorities on your behalf, ensuring that your order is processed efficiently and delivered without delays or unexpected additional costs on delivery.In addition, we are registered with the Import One-Stop Shop (IOSS) scheme for sales to customers in the EU and Northern Ireland. This allows you to pay EU tax upfront at checkout for all orders under €150, eliminating any additional customs duty charges.Further information can be found on our Shipping page.

Question 6

What if my package is lost or damaged?

Accepted Answer

We have partnered with ORDERPROTECTION.COM a package protection solution that provides complete coverage for your order whilst in transit. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items. We know how frustrating it is to have something happen to your order, so we’ve partnered with ORDERPROTECTION.COM to offer added assurance that you’re fully 100% supported, no matter what, FREE of charge.If your protected order ends up lost, damaged, or stolen, the expert support team at ORDERPROTECTION.COM helps ensure that your order gets replaced or refunded as preferred. You will need to raise a claim directly with ORDERPROTECTION.COM, we are unable do this on your behalf. Once you have raised a claim, it will be reviewed for approval within 1-2 business days from filing. Further information can be found on our Order Protection page, alternatively you can Raise A Claim with ORDERPROTECTION.COM.

Question 7

How do I register an account on your website?

Accepted Answer

You can create a Customer Account on our website at any time. When you register an account, you will automatically be enrolled into our Loyalty Rewards Program, where you automatically earn reward points on every purchase.

Question 8

How do I earn and spend reward points?

Accepted Answer

The Bluestreak Gifts Rewards Program is available to everyone who registers an account on the our online shop. Our rewards program can easily be accessed by clicking on Bluestreak Rewards which will open up the rewards panel in the bottom left hand side of the website.You can find more information on the our Rewards page.

Question 9

How do I contact customer service?

Accepted Answer

The Bluestreak Gifts office operates Monday to Friday, from 9:00 AM to 3:00 PM (GMT), excluding UK Bank Holidays. Our team is available via email or telephone, with full contact details provided on our Contact Us page.Our FAQs page offers a comprehensive range of questions and answers, providing the quickest way to find the information you need. If you cannot find a solution there, you can contact our customer service team at info@bluestreakgifts.co.uk, and they will respond within 24 hours.

Question 10

Where is Bluestreak Crystals located?

Accepted Answer

The Bluestreak Gifts office is based in the United Kingdom. All orders placed via the Bluestreak Gifts website are processed and distributed from our office in the United Kingdom.

Question 11

What is your returns policy?

Accepted Answer

Please find our Returns Policy below:Items must be returned within 30 days of receipt and in unused, perfect condition.Earrings can not be returned for hygiene reasons.Bundle discounts will no longer apply if any part of a bundle is returned. Prices revert to full price for refund calculations.Made to order, end of line and sale items are non-returnable.Full details can be found on our Returns Policy page.

Question 12

Can I exchange an item?

Accepted Answer

We do not offer exchanges. If you wish to replace an item, you will need to return the original product in accordance with our Returns Policy and place a new order for the desired item. This ensures that your replacement is processed quickly and that stock availability is accurately maintained.

Question 13

Can I return a product?

Accepted Answer

Your satisfaction is our priority. If your order does not meet your expectations, you may return it, provided certain conditions are met. Full details and instructions for the returns process that you need to follow are available on our Returns page.

Question 14

How do I return an item?

Accepted Answer

You will need to follow the process below for returning items to us:All returns must be accompanied by a completed Returns Form.For international returns outside the United Kingdom, please ensure that a completed CN22 Customs Form is securely attached to the outside of your parcel with the ‘Returned Goods’ box ticked. Failure to include this form may result in import duties being deducted from your refund.It is the customer’s responsibility to ensure that returned items reach us in their original condition and packaging. Retail and wholesale packs must be securely resealed to prevent products from being lost or mixed during transit.We strongly recommend using a tracked and insured shipping service to ensure your return arrives safely and that you are protected in the event of loss or damage during transit.

Question 15

Who pays for return shipping costs?

Accepted Answer

Customers are responsible for all return shipping costs. Please ensure that the correct postage is paid when returning items, as any underpaid parcels may be held by the carrier until the outstanding postage and any associated handling fees are settled.Shipping charges may be refunded at our discretion in cases involving faulty or damaged items, inaccuracies in product descriptions, or other exceptional circumstances.

Question 16

Some items in my order were missing or incorrect?

Accepted Answer

We have partnered with ORDERPROTECTION.COM a package protection solution that provides complete coverage for your order whilst in transit. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items. We know how frustrating it is to have something happen to your order, so we’ve partnered with ORDERPROTECTION.COM to offer added assurance that you’re fully 100% supported, no matter what, FREE of charge.If your protected order ends up lost, damaged, or stolen, the expert support team at ORDERPROTECTION.COM helps ensure that your order gets replaced or refunded as preferred. You will need to raise a claim directly with ORDERPROTECTION.COM, we are unable do this on your behalf. Once you have raised a claim, it will be reviewed for approval within 1-2 business days from filing. Further information can be found on our Order Protection page, alternatively you can Raise A Claim with ORDERPROTECTION.COM.

Valentines Collection

Ariana Grande x Swarovski Dragonfly Collection

Kris Bear for Valentines

Swarovski Keyrings

Valentines Collection

Ariana Grande x Swarovski Dragonfly Collection

Kris Bear for Valentines

Swarovski Keyrings

Frequently Asked Questions